assertive communication

Assertive Communication
This course dovetails with many of TMI’s other programmes in that it reduces stress, promotes good relationships and positive results, and saves time. It explores the verbal and non-verbal aspects of handling difficult situations successfully - situations such as making or refusing requests, and giving or receiving criticism. More fundamentally, it encourages the shift in one’s thought processes and core beliefs which is necessary in order to communicate with clarity and confidence. Who should attend? Individuals whose fear of rejection or of ‘rocking the boat’ prevents them from speaking out for themselves or expressing their needs and views clearly. Individuals whose determination to ‘win’ causes them to alienate others. Individuals who find themselves feeling uncomfortable in conflict situations Duration 2 days		What the programme will cover Behaviour types (direct/indirect, aggressive, passive, assertive) Self-worth, self-esteem, and confidence A selection of assertive techniques, including the Broken Record’ technique Techniques for re-framing thinking, feelings, verbal and non-verbal behaviour Achieving the ‘Win-Win’ solution Individual practice and group workshops What is achieved? As a result of this programme individuals will be able to:- Recognise other people’s behaviours Understand the benefits of open communication Use a range of techniques for handling disagreement and diffusing confrontation Work constructively and harmoniously with others Enhance personal internal and external relationships with customers and colleagues Maintain control of their lives and acknowledge their own self-worth Achieve what they want without upsetting other people