Measurement Tools

It is comparatively easy to measure productivity, error rates, complaints etc. It is no small challenge to measure how people work, think and behave in relation to their customers and each other.TMI boasts a variety of such measurement tools; two examples are shown here

Quality Culture Audit

Examples of what the questionnaire can include

Clarity of goals

Sharing of responsibility

Effectiveness/efficiency/productivity

Decision making

Delegation

Communication and coordination

Quality awareness

Creativity and innovation

Recognítion and rewards

Psychological environment

What is achieved?

As a result of this questionnaire organisations are able to:-

Gauge departmental and organisational culture

Highlight areas for improvement

Involve everyone in making changes

Energy Meter

Examples of what the questionnaire can include

Commitment

Responsibility

Loyalty

Initiative

Flexibility

Energy

Vision

Management Style

Personnel Policies

Learning etc

What is achieved?

As a result of this questionnaire organisations are able to:-

Evaluate and develop personal attitude

Evaluate and develop department and organisation wide issues