EQ

Emotional Intelligence

“The rules for work are changing. We’re being judged by a new yardstick, not just how smart we are but also how well we handle ourselves and each other”

So writes Daniel Goleman in his book “Working with Emotional Intelligence”.

For years we have known that interpersonal or ‘people skills’ are critical to business success but you either 'have it or you don’t'. The good news is that these critical skills can be learned and this programme is the first of its type to focus on how we harness and manage emotions.

The impact of such skills is profound across all aspects of business life; working in teams, relations with a customer, appraisal and coaching or closing a deal, all depend to a large extent on what we feel as well as what we know.

Who should attend?

Anyone whose success depends on business relationships and team members from any organisation.

Duration

1 day

What the programme will cover

The impact of emotions on business

The value of emotional intelligence

Knowing your emotions

Managing your emotions

Self motivation

Recognising emotions in others

Managing relationships

Listening skills

Immediate practical applications - sales, complaint handling, change, team conflict

What can be achieved?

An appreciation of the balance required between EQ and IQ

An understanding of the effect of emotions on individuals and organisations

A recognition of destructive emotions and how to handle them

Increased self motivation

A knowledge of how to recognise emotions in others to create positive results

An ability to resolve emotional conflicts thus reducing sickness and absenteeism

More effective people management skills