What the programme
will cover
What is quality
Why quality pays
Needs assessment planning
with management to determine company quality goals and objectives
Setting standards
Measuring the quality
culture in a team and/or organisations
Examining and clearly
defining individual personal quality goals as a means to improve
product, service, departmental and overall company quality
Bridging the performance gap
Motivating the employees to
start the process of Total Quality Improvement
Establishing action plans
for departments and individuals to implement changes for quality
improvement
What is achieved?
Understand the implications
of quality for themselves and the company
Set their own quality
targets
Setting Quality Standards
Put the ‘heart’ in a
quality improvement process through an individual focus
Raise quality awareness and
encourage continual quality improvement
Identify measurable areas of
Performance Improvement
