Personal Quality Guarantee

What the programme will cover

Advantages of personal quality guarantees

Customer expectations

Quality - a matter of confidence

Personal check - Getting the details right

Personal quality guarantee certificate

Action Planning

What is achieved?

As a result of this workshop individuals are able to:-

Acknowledge their individual contribution to business performance

Commitment to being a ‘do-check’ person

Design a creative and practical system for ensuring delivery of high levels of personal quality

Build a team environment that supports risk taking and creative mistakes

Are you proud to guarantee the quality of your work? Are you confident that each member of your team can equally guarantee that they are proud to put their name to everything they do?

Who should attend?

Anyone who is responsible and accountable for producing work to a specified standard. The learning will be useful to the individual participant who will be able to share the techniques and tools with colleagues and staff on returning to the workplace

Duration

Half a day or 1 day