What the programme will cover
What is service? - The key to providing service
excellence
Positive attitudes - the difference between a
committed, happy person with a career and someone who is just doing ‘the
job’
Relationships - the importance of recognition in
creating powerful relationships
Communication - the effective use of non-verbal
communication
Teamwork - accepting differences and tolerating others
Assertiveness - strategies for dealing with different
people
Stress - how to control stress and use it as a
positive influence
What is achieved?
As a result of this programme individuals are able
to:-
Demonstrate a sense of commitment to a common purpose
Create more satisfied customers
Understand everyone’s role in satisfying customer
needs
Build individuals’ confidence so that they are ready
to take responsibility
Enhance staff involvement and enthusiasm
Balance personal needs for success with the needs of
other people involved
