TMI Ireland - Branded Customer Service. Linking the dynamics of customer service with the psychology of brand

latest news!!

branded customer service successfully launched in Ireland!

Branded Customer Service is alive! It's about you - unleashing the full potential of your business by making customer service so distinct it has as much value as the brand idea possesses. On January 20th last, TMI, in conjunction with the Marketing Institute of Ireland, launched the Branded Customer Service concept in Ireland. Linking the dynamics of customer service with the psychology of brand - two of the most powerful ideas in today's business world - Dr. Janelle Barlow (see below) provided delegates with a unique opportunity to strengthen their brand image and create competitive advantage Branding is an integral part of modern business strategy - one that needs to be understood and delivered by everyone. Explore our ideas, tools, examples and resources. Whatever role you have, we hope that you will be inspired to become a brand champion for your organisation see full story:
			Conor O'Connell Managing Director TMI Training Consultants Ltd.

Janelle Barlow PhD is President of Branded Customer Service, and co-author of the recently released book by the same name, 'Branded Customer Service – The New Competitive Edge' She is also President of TMI US, with offices in 40 countries worldwide, and Regional Consultant for Management Strategies, an Asian-based consulting company. Uniquely skilled at working with multicultural audiences, Dr Barlow has worked with companies across Europe, North America and Asia. She consults and trains on many subjects, including inside-out branding, managing for change, strategic planning for results, managing complaints, service quality, creativity, and performing under pressure.			To order a copy of 'Branded Customer Service - The New Competitive Edge', call Libby at 01 492 6238. Price 20 euro plus p.&p